Experts in Salesforce Service Cloud
Engage customers across multiple channels with Salesforce Service Cloud’s AI-driven solutions, a personalisable customer service CRM.
Empower your team with a single source of truth for every customer.
Having a single source of truth allows everyone to work from the same set of data, preserving consistency and quality. Your decisions can then be based on fact, not fiction, allowing you to increase your engagement & conversions rates with less effort.
Customer Data Is The New Marketing.
Leverage customer data to drive personalisation, segmentation & automation. Our clients have seen the value of putting the customer experience first by focussing on integrating different parts of the digital experience with Salesforce.
Salesforce Service Cloud Features
Account and Contact Management
Improve your Customer Experience, offering unique and personalised attention.
The Lightning console unifies the agent experiences and provides all the information from customer profiles, case histories, to dashboards.
Chat 1:1 with your customers in real-time & instantly from any device. Chats can be quickly routed to subject matter experts.
Custom Reports and Dashboards
Make more reliable decisions with the help of real-time reports.
Personalised service in every device & location
Field-Service agents to solve the case on the go and managers and executives can monitor real-time metrics.